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JIRA Service Desk Data Model

Navigation: Schema: Service > Tables

RequestByIdOrKey: JIRA Service Desk Request by ID or Key

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Catalog: JIRA

Schema: Service

Primary Keys: id

Label: Request by ID or Key

This is a read-only table function. The JIRA Service Desk API may not support changing the data or the Invantive SQL driver for JIRA Service Desk does not cover it. In the latter case, please use the table NativePlatformScalarRequests to upload data to the JIRA Service Desk API.

Select JIRA Service Desk API URL: /request/{issueIdOrKey}?expand=requestType,serviceDesk,action

Insert JIRA Service Desk API URL: /request/{issueIdOrKey}?expand=requestType,serviceDesk,action

Update JIRA Service Desk API URL: /request/{issueIdOrKey}?expand=requestType,serviceDesk,action

Delete JIRA Service Desk API URL: /request/{issueIdOrKey}?expand=requestType,serviceDesk,action

Field Selection Method: NotRequired

Table Function Parameters

The following parameters can be used to control the behaviour of the table function RequestByIdOrKey. A value must be provided at all times for required parameters, but optional parameters in general do not need to have a value and the execution will default to a pre-defined behaviour. Values can be specified by position and by name. In both cases, all parameters not specified will be treated using their default values.

Value specification by position is done by listing all values from the first to the last needed value. For example with `select * from table(value1, value2, value3)` on a table with four parameters will use the default value for the fourth parameter and the specified values for the first three.

Value specification by name is done by listing all values that require a value. For example with `select * from table(name1 => value1, name3 => value3)` on the same table will use the default values for the second and fourth parameters and the specified values for the first and third.

Name

Data Type

Required

Default Value

Documentation

issueIdOrKey

string

 

The ID or key to be retrieved.

 

Table Function Columns

The columns of the table function RequestByIdOrKey are shown below. Each column has an SQL data type.

Name

Data Type

Label

Required

Documentation

actions_addAttachment_allowed

boolean

 

Indicates whether the user can undertake the action (true) or not (false).

actions_addComment_allowed

boolean

 

Indicates whether the user can undertake the action (true) or not (false).

actions_addParticipant_allowed

boolean

 

Indicates whether the user can undertake the action (true) or not (false).

actions_removeParticipant_allowed

boolean

 

Indicates whether the user can undertake the action (true) or not (false).

createdDate

datetime

 

Date on which the request was created.

currentStatus_status

string

 

Name of the status condition.

currentStatus_statusCategory

string

 

Status category the status belongs to.Valid values: UNDEFINED, NEW, INDETERMINATE, DONE.

currentStatus_statusDate

datetime

 

Date on which the status was attained.

issueId

string

 

ID of the request, as the peer issue ID.

issueKey

string

 

Key of the request, as the peer issue key.

reporter_accountId

string

 

The account ID of the user, which uniquely identifies the user across all Atlassian products. For example, 5b10ac8d82e05b22cc7d4ef5. Required in requests. An account ID with value unknown is returned when there is missing data for a user, which only happens for deleted users. We recommend you treat this value as an error case if you need to access more information about the user.

reporter_accountType

string

 

The user account type. Can take the following values: atlassian regular Atlassian user account, app system account used for Connect applications and OAuth to represent external systems, customer Jira Service Desk account representing an external service desk

reporter_active

boolean

 

Indicates whether the user is active.

reporter_displayName

string

 

The display name of the user. Depending on the user’s privacy setting, this may return an alternative value.

reporter_emailAddress

string

 

The email address of the user. Depending on the user’s privacy setting, this may be returned as null.

reporter_key

string

 

This property is no longer available and will be removed from the documentation soon

reporter_locale

string

 

The locale of the user. Depending on the user’s privacy setting, this may be returned as null.

reporter_name

string

 

This property is no longer available and will be removed from the documentation soon.

reporter_timeZone

string

 

The time zone specified in the user's profile. Depending on the user’s privacy setting, this may be returned as null.

requestType_description

string

 

Description of the request type.

requestType_fields_canAddRequestParticipants

boolean

 

Flag indicating if participants can be added to a request (true) or not.

requestType_fields_canRaiseOnBehalfOf

boolean

 

Flag indicating if a request can be raised on behalf of another user (true) or not.

requestType_helpText

string

 

Help text for the request type.

requestType_icon_id

string

 

ID of the request type icon.

requestType_id

string

 

ID for the request type.

requestType_issueTypeId

string

 

ID of the issue type the request type is based upon.

requestType_name

string

 

Short name for the request type.

requestType_serviceDeskId

string

 

ID of the service desk the request type belongs to.

requestTypeId

string

 

ID of the request type for the request.

serviceDesk_id

string

 

ID of the service desk.

serviceDesk_projectId

string

 

ID of the peer project for the service desk.

serviceDesk_projectKey

string

 

Key of the peer project of the service desk.

serviceDesk_projectName

string

 

Name of the project and service desk.

serviceDeskId

string

 

ID of the service desk the request belongs to.

 

29-09-2021 12:46 Version 20.2.43-PROD+3437