JIRA Service Desk Data Model

accountId

string

☐

The account ID of the user, which uniquely identifies the user across all Atlassian products. For example, 5b10ac8d82e05b22cc7d4ef5. Required in requests. An account ID with value unknown is returned when there is missing data for a user, which only happens for deleted users. We recommend you treat this value as an error case if you need to access more information about the user.

accountType

string

☐

The user account type. Can take the following values: atlassian regular Atlassian user account, app system account used for Connect applications and OAuth to represent external systems, customer Jira Service Desk account representing an external service desk

active

boolean

☐

Indicates whether the user is active.

displayName

string

☐

The display name of the user. Depending on the user’s privacy setting, this may return an alternative value.

emailAddress

string

☐

The email address of the user. Depending on the user’s privacy setting, this may be returned as null.

key

string

☐

This property is no longer available and will be removed from the documentation soon

locale

string

☐

The locale of the user. Depending on the user’s privacy setting, this may be returned as null.

name

string

☐

This property is no longer available and will be removed from the documentation soon.

sdk_id

string

☐

ID of the service desk.

sdk_projectId

string

☐

ID of the peer project for the service desk.

sdk_projectKey

string

☐

Key of the peer project of the service desk.

sdk_projectName

string

☐

Name of the project and service desk.

timeZone

string

☐

The time zone specified in the user's profile. Depending on the user’s privacy setting, this may be returned as null.