Please enable JavaScript to view this site.

Made in EU
Odoo Forums

Odoo API Data Model

Navigation: Schema: helpdesk > Tables

ticket_report_analysis

Ticket Analysis

Catalog: Odoo

Schema: helpdesk

The data in this table is partitioned per value of the column.

This is a read-only table. The Odoo API may not support changing the data or the Invantive SQL driver for Odoo does not cover it. In the latter case, please use the table NativePlatformScalarRequests to upload data to the Odoo API.

Table Columns

The columns of the table ticket_report_analysis are shown below. Each column has an SQL data type.

Name

Data Type

Label

Required

Documentation

active

boolean

Active

☐

 

assign_date

datetime

First assignment date

☐

 

avg_response_hours

decimal

Average Hours to Respond

☐

 

close_date

datetime

Close date

☐

 

company_id_label

string

 

☐

 

company_id

string

 

☐

 

create_date

datetime

Created On

☐

 

display_name

string

Display Name

☐

 

first_response_hours

decimal

Hours to First Response

☐

 

id

int32

ID

☐

 

kanban_state

string

Kanban State

☐

 

partner_id_label

string

 

☐

 

partner_id

string

 

☐

 

priority

string

Minimum Priority

☐

 

rating_last_value

decimal

Rating (/5)

☐

 

sale_order_id_label

string

 

☐

 

sale_order_id

string

 

☐

 

sla_fail

boolean

Failed SLA Policy

☐

 

team_id_label

string

 

☐

 

team_id

string

 

☐

 

ticket_assignation_hours

decimal

Hours to Assign

☐

 

ticket_close_hours

decimal

Hours to Close

☐

 

ticket_deadline_hours

decimal

Hours to SLA Deadline

☐

 

ticket_deadline

datetime

Ticket Deadline

☐

 

ticket_id_label

string

 

☐

 

ticket_id

string

 

☐

 

ticket_open_hours

decimal

Hours Open

☐

 

ticket_stage_id_label

string

 

☐

 

ticket_stage_id

string

 

☐

 

ticket_type_id_label

string

 

☐

 

ticket_type_id

string

 

☐

 

user_id_label

string

 

☐

 

user_id

string

 

☐

 

 

01-03-2023 15:29 Version 22.1.135-BETA+3826

X

Important Safety and Usage Information

Intended Use and Limitations: This software, developed by Invantive, is designed to support a variety of business and information technology data processing functions, such as accounting, financial reporting an sales reporting. It is important to note that this software is not designed, tested, or approved for use in environments where malfunction or failure could lead to life-threatening situations or severe physical or environmental damage. This includes, but is not limited to:

  • Nuclear facilities: The software should not be used for operations or functions related to the control, maintenance, or operation of nuclear facilities.
  • Defense and Military Applications: This software is not suitable for use in defense-related applications, including but not limited to weaponry control, military strategy planning, or any other aspects of national defense.
  • Aviation: The software is not intended for use in the operation, navigation, or communication systems of any aircraft or air traffic control environments.
  • Healthcare and Medicine Production: This software should not be utilized for medical device operation, patient data analysis for critical health decisions, pharmaceutical production, or medical research where its failure or malfunction could impact patient health.
  • Chemical and Hazardous Material Handling: This software is not intended for the management, control, or operational aspects of chemical plants or hazardous material handling facilities. Any malfunction in software used in these settings could result in dangerous chemical spills, explosions, or environmental disasters.
  • Transportation and Traffic Control Systems: The software should not be used for the control, operation, or management of transportation systems, including railway signal controls, subway systems, or traffic light management. Malfunctions in such critical systems could lead to severe accidents and endanger public safety.
  • Energy Grid and Utility Control Systems: This software is not designed for the control or operation of energy grid systems, including electrical substations, renewable energy control systems, or water utility control systems. The failure of software in these areas could lead to significant power outages, water supply disruptions, or other public utility failures, potentially endangering communities and causing extensive damage.
  • Other High-Risk Environments: Any other critical infrastructure and environments where a failure of the software could result in significant harm to individuals or the environment.

User Responsibility: Users must ensure that they understand the intended use of the software and refrain from deploying it in any setting that falls outside of its designed purpose. It is the responsibility of the user to assess the suitability of the software for their intended application, especially in any scenarios that might pose a risk to life, health, or the environment.

Disclaimer of Liability: Invantive disclaims any responsibility for damage, injury, or legal consequences resulting from the use or misuse of this software in prohibited or unintended applications.
  
Disclaimer