For Data Replicator: please consult Provide Support with Data Replicator repository and logging .

You may be asked to provide detailed logging during the period in which an incident occurred.

This article describes how to provide this information.


The first step is to collect detailed logging of the incident following these steps:

  • Set the environment variable INVANTIVE_TRACE_ACTIVE to “true” as described in the manuals.

  • Set the environment variable INVANTIVE_TRACE_TO_FILE to “true“.

  • Set the environment variable INVANTIVE_TRACE_FOLDER to “c:\temp\ticket-trace” or another folder with at least a few gigabytes of free disk space.

After completing these steps:

  • Close all Invantive programs to ensure the environment variable settings get active.

  • Reproduce the incident using Invantive Data Hub or Invantive Query Tool.

  • The folder c:\temp\ticket-trace will contain files with detailed logging.

  • Create a ZIP archive with all the files.

  • Provide the ZIP archive to Invantive support.