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Navigation: Schema: Tickets > Tables

Tickets

Catalog: Autotask

Schema: Tickets

This is a read-only table. The Autotask API may not support changing the data or the Invantive SQL driver for Autotask does not cover it. In the latter case, please use the table NativePlatformScalarRequests to upload data to the Autotask API.

Select Autotask API URL: /V1.0/Tickets/query

Insert Autotask API URL: /V1.0/Tickets/query

Update Autotask API URL: /V1.0/Tickets/query

Delete Autotask API URL: /V1.0/Tickets/query

Field Selection Method: NotRequired

Base Path: items[*]

Select Autotask API Operation: get /V1.0/Tickets/query

Table Columns

The columns of the table Tickets are shown below. Each column has an SQL data type.

Name

Data Type

Label

Required

Documentation

apiVendorID

int32

API Vendor ID

 

assignedResourceID

int32

Assigned Resource ID

 

assignedResourceRoleID

int32

Assigned Resource Role ID

 

billingCodeID

int32

Billing Code ID

 

changeApprovalBoard

int32

Change Approval Board

 

changeApprovalStatus

int32

Change Approval Status

 

changeApprovalType

int32

Change Approval Type

 

changeInfoField1

string

Change Information Field 1

 

changeInfoField2

string

Change Information Field 2

 

changeInfoField3

string

Change Information Field 3

 

changeInfoField4

string

Change Information Field 4

 

changeInfoField5

string

Change Information Field 5

 

companyID

int32

Company ID

 

companyLocationID

int32

Company Location ID

 

completedByResourceID

int32

Completed by Resource ID

 

completedDate

datetime

Completion Date

 

configurationItemID

int32

Configuration Item ID

 

contactID

int32

Contact ID

 

contractID

int32

Contract ID

 

contractServiceBundleID

int64

Contract Service Bundle ID

 

contractServiceID

int64

Contract Service ID

 

createDate

datetime

Created

 

createdByContactID

int32

Created by Contact ID

 

creatorResourceID

int32

Creator Resource ID

 

creatorType

int32

Creator Type

 

currentServiceThermometerRating

int32

Current Service Thermometer Rating

 

description

string

Description

 

dueDateTime

datetime

Due Date/Time

 

estimatedHours

double

Estimated Hours

 

externalID

string

External ID

 

firstResponseAssignedResourceID

int32

First Response Assigned Resource ID

 

firstResponseDateTime

datetime

First Response Date/Time

 

firstResponseDueDateTime

datetime

First Response Due Date/Time

 

firstResponseInitiatingResourceID

int32

First Response Initiating Resource ID

 

hoursToBeScheduled

double

Hours to be Scheduled

 

id

int64

ID

 

impersonatorCreatorResourceID

int32

Imperonator Creator Resource ID

 

isAssignedToComanaged

boolean

Is Assigned to Co-managed

 

issueType

int32

Issue Type

 

isVisibleToComanaged

boolean

Is Visible to Co-managed

 

lastActivityDate

datetime

Last Activity Date

 

lastActivityPersonType

int32

Last Acitvity Person Type

 

lastActivityResourceID

int32

Last Activity Resource ID

 

lastCustomerNotificationDateTime

datetime

Last Customer Notification Date/Time

 

lastCustomerVisibleActivityDateTime

datetime

Last Customer Visible Activity Date/Time

 

lastTrackedModificationDateTime

datetime

Last Tracked Modification Date/Time

 

monitorID

int64

Monitor ID

 

monitorTypeID

int32

Monitor Type ID

 

opportunityID

int32

Opportunity ID

 

organizationalLevelAssociationID

int32

Organizational Level Association ID

 

previousServiceThermometerRating

int32

Previous Service Thermometer Rating

 

priority

int32

Priority

 

problemTicketId

int32

Problem Ticket ID

 

projectID

int32

Project ID

 

purchaseOrderNumber

string

Purchase Order Number

 

queueID

int32

Queue ID

 

resolution

string

Resolution

 

resolutionPlanDateTime

datetime

Resolution Plan Date/Time

 

resolutionPlanDueDateTime

datetime

Resolution Plan Due Date/Time

 

resolvedDateTime

datetime

Resolved Date/Time

 

resolvedDueDateTime

datetime

Resolved Due Date/Time

 

rmaStatus

int32

RMA status

 

rmaType

int32

RMA Type

 

rmmAlertID

string

Alert ID

 

serviceLevelAgreementHasBeenMet

boolean

Service Level Agreement has been Met

 

serviceLevelAgreementID

int32

Service Level Agreement ID

 

serviceLevelAgreementPausedNextEventHours

double

Service Level Agreement Paused next Event Hours

 

serviceThermometerTemperature

int32

Service Thermometer Temperature

 

source

int32

Source

 

status

int32

Status

 

subIssueType

int32

Sub-issue Type

 

ticketCategory

int32

Ticket Category

 

ticketNumber

string

Ticket Number

 

ticketType

int32

Ticket Type

 

title

string

Title

 

 

21-06-2022 08:54 Version 22.1.46-BETA+3385