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Tickets

Catalog: Autotask

Schema: Tickets

This is a read-only table. The Autotask API may not support changing the data or the Invantive UniversalSQL driver for Autotask does not cover it. In the latter case, please use the table NativePlatformScalarRequests to upload data to the Autotask API.

Table Columns

The columns of the table Tickets are shown below. Each column has an SQL data type.

Name	Data Type	Label	Required
apiVendorID	int32	API Vendor ID	☐
assignedResourceID	int32	Assigned Resource ID	☐
assignedResourceRoleID	int32	Assigned Resource Role ID	☐
billingCodeID	int32	Billing Code ID	☐
changeApprovalBoard	int32	Change Approval Board	☐
changeApprovalStatus	int32	Change Approval Status	☐
changeApprovalType	int32	Change Approval Type	☐
changeInfoField1	string	Change Information Field 1	☐
changeInfoField2	string	Change Information Field 2	☐
changeInfoField3	string	Change Information Field 3	☐
changeInfoField4	string	Change Information Field 4	☐
changeInfoField5	string	Change Information Field 5	☐
companyID	int32	Company ID	☐
companyLocationID	int32	Company Location ID	☐
completedByResourceID	int32	Completed by Resource ID	☐
completedDate	datetime	Completion Date	☐
configurationItemID	int32	Configuration Item ID	☐
contactID	int32	Contact ID	☐
contractID	int32	Contract ID	☐
contractServiceBundleID	int64	Contract Service Bundle ID	☐
contractServiceID	int64	Contract Service ID	☐
createDate	datetime	Created	☐
createdByContactID	int32	Created by Contact ID	☐
creatorResourceID	int32	Creator Resource ID	☐
creatorType	int32	Creator Type	☐
currentServiceThermometerRating	int32	Current Service Thermometer Rating	☐
description	string	Description	☐
dueDateTime	datetime	Due Date/Time	☐
estimatedHours	double	Estimated Hours	☐
externalID	string	External ID	☐
firstResponseAssignedResourceID	int32	First Response Assigned Resource ID	☐
firstResponseDateTime	datetime	First Response Date/Time	☐
firstResponseDueDateTime	datetime	First Response Due Date/Time	☐
firstResponseInitiatingResourceID	int32	First Response Initiating Resource ID	☐
hoursToBeScheduled	double	Hours to be Scheduled	☐
id	int64	ID	☐
impersonatorCreatorResourceID	int32	Imperonsator Creator Resource ID	☐
isAssignedToComanaged	boolean	Is Assigned to Co-managed	☐
issueType	int32	Issue Type	☐
isVisibleToComanaged	boolean	Is Visible to Co-managed	☐
lastActivityDate	datetime	Last Activity Date	☐
lastActivityPersonType	int32	Last Acitvity Person Type	☐
lastActivityResourceID	int32	Last Activity Resource ID	☐
lastCustomerNotificationDateTime	datetime	Last Customer Notification Date/Time	☐
lastCustomerVisibleActivityDateTime	datetime	Last Customer Visible Activity Date/Time	☐
lastTrackedModificationDateTime	datetime	Last Tracked Modification Date/Time	☐
monitorID	int64	Monitor ID	☐
monitorTypeID	int32	Monitor Type ID	☐
opportunityID	int32	Opportunity ID	☐
organizationalLevelAssociationID	int32	Organizational Level Association ID	☐
previousServiceThermometerRating	int32	Previous Service Thermometer Rating	☐
priority	int32	Priority	☐
problemTicketId	int32	Problem Ticket ID	☐
projectID	int32	Project ID	☐
purchaseOrderNumber	string	Purchase Order Number	☐
queueID	int32	Queue ID	☐
resolution	string	Resolution	☐
resolutionPlanDateTime	datetime	Resolution Plan Date/Time	☐
resolutionPlanDueDateTime	datetime	Resolution Plan Due Date/Time	☐
resolvedDateTime	datetime	Resolved Date/Time	☐
resolvedDueDateTime	datetime	Resolved Due Date/Time	☐
rmaStatus	int32	RMA status	☐
rmaType	int32	RMA Type	☐
rmmAlertID	string	Alert ID	☐
serviceLevelAgreementHasBeenMet	boolean	Service Level Agreement has been Met	☐
serviceLevelAgreementID	int32	Service Level Agreement ID	☐
serviceLevelAgreementPausedNextEventHours	double	Service Level Agreement Paused next Event Hours	☐
serviceThermometerTemperature	int32	Service Thermometer Temperature	☐
source	int32	Source	☐
status	int32	Status	☐
subIssueType	int32	Sub-issue Type	☐
ticketCategory	int32	Ticket Category	☐
ticketNumber	string	Ticket Number	☐
ticketType	int32	Ticket Type	☐
title	string	Title	☐

10-06-2024 18:39 Version 24.1.3-BETA+4689

Important Safety and Usage Information

Intended Use and Limitations: This software, developed by Invantive, is designed to support a variety of business and information technology data processing functions, such as accounting, financial reporting an sales reporting. It is important to note that this software is not designed, tested, or approved for use in environments where malfunction or failure could lead to life-threatening situations or severe physical or environmental damage. This includes, but is not limited to:

Nuclear facilities: The software should not be used for operations or functions related to the control, maintenance, or operation of nuclear facilities.
Defense and Military Applications: This software is not suitable for use in defense-related applications, including but not limited to weaponry control, military strategy planning, or any other aspects of national defense.
Aviation: The software is not intended for use in the operation, navigation, or communication systems of any aircraft or air traffic control environments.
Healthcare and Medicine Production: This software should not be utilized for medical device operation, patient data analysis for critical health decisions, pharmaceutical production, or medical research where its failure or malfunction could impact patient health.
Chemical and Hazardous Material Handling: This software is not intended for the management, control, or operational aspects of chemical plants or hazardous material handling facilities. Any malfunction in software used in these settings could result in dangerous chemical spills, explosions, or environmental disasters.
Transportation and Traffic Control Systems: The software should not be used for the control, operation, or management of transportation systems, including railway signal controls, subway systems, or traffic light management. Malfunctions in such critical systems could lead to severe accidents and endanger public safety.
Energy Grid and Utility Control Systems: This software is not designed for the control or operation of energy grid systems, including electrical substations, renewable energy control systems, or water utility control systems. The failure of software in these areas could lead to significant power outages, water supply disruptions, or other public utility failures, potentially endangering communities and causing extensive damage.
Other High-Risk Environments: Any other critical infrastructure and environments where a failure of the software could result in significant harm to individuals or the environment.

User Responsibility: Users must ensure that they understand the intended use of the software and refrain from deploying it in any setting that falls outside of its designed purpose. It is the responsibility of the user to assess the suitability of the software for their intended application, especially in any scenarios that might pose a risk to life, health, or the environment.

Disclaimer of Liability: Invantive disclaims any responsibility for damage, injury, or legal consequences resulting from the use or misuse of this software in prohibited or unintended applications.

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Autotask API Data Model

Tickets

Table Columns

Important Safety and Usage Information