Navigation: Schema: Freshdesk > Tables

agents: Freshdesk Agents

Catalogus: Freshdesk

Schema: Freshdesk

Primaire Sleutels: id

Label: Agents

Dit is een alleen-lezen tabel. De Freshdesk API biedt mogelijk geen ondersteuning voor het wijzigen van de data of het Invantive SQL-stuurprogramma voor Freshdesk ondersteunt dit niet. In het laatste geval gebruikt u de tabel NativePlatformScalarRequests om gegevens te uploaden naar de Freshdesk-API.

Select Freshdesk-API URL: /agents

Insert Freshdesk-API URL: /agents

Update Freshdesk-API URL: /agents

Delete Freshdesk-API URL: /agents

Veldselectiemethode: NotRequired

Tabelkolommen

De kolommen van de tabel agents worden hieronder weergegeven. Elke kolom heeft een SQL-gegevenstype.

Naam	Datatype	Label	Verplicht	Documentatie
available_since	datetime	Available since	☐	Timestamp that denotes when the agent became available/unavailable (depending on the value of the 'available' attribute).
available	boolean	Available	☐	If the agent is in a group that has enabled 'Automatic Ticket Assignment', this attribute will be set to true if the agent is accepting new tickets.
contact_active	boolean	Contact Active	☐
contact_created_at	datetime	Contact Created at	☐
contact_email	string	Contact Email Address	☐
contact_job_title	string	Contact Job Title	☐
contact_language	string	Contact Language	☐
contact_last_login_at	datetime	Contact Last Login at	☐
contact_mobile	string	Contact Mobile Phone	☐
contact_name	string	Contact Name	☐
contact_phone	string	Contact Phone	☐
contact_time_zone	string	Contact Time Zone	☐
contact_updated_at	datetime	Contact Updated at	☐
created_at	datetime	Created at	☐	Date/time at which the record was created.
id	int64	ID	☐	ID of an agent.
occasional	boolean	Occasional	☐	Whether the agent is an occasional agent.
points	string	Points	☐	Points scored by the agent.
scoreboard_level_id	int64	Scoreboard Level ID	☐	Scoreboard level ID.
signature_html	string	Signature (HTML)	☐	Signature of an agent in HTML format.
signature	string	Signature	☐
ticket_permission	int64	Ticket Permission	☐	Ticket permission given to agent.
ticket_scope	int64	Ticket Scope	☐	Ticket permission given to agent.
updated_at	datetime	Updated at	☐	Date/time at which the record was last updated.
user_id	int64	User ID	☐	User ID of an agent.

10-12-2022 17:06 Versie 22.0.461-PROD+3719

Important Safety and Usage Information

Intended Use and Limitations: This software, developed by Invantive, is designed to support a variety of business and information technology data processing functions, such as accounting, financial reporting an sales reporting. It is important to note that this software is not designed, tested, or approved for use in environments where malfunction or failure could lead to life-threatening situations or severe physical or environmental damage. This includes, but is not limited to:

Nuclear facilities: The software should not be used for operations or functions related to the control, maintenance, or operation of nuclear facilities.
Defense and Military Applications: This software is not suitable for use in defense-related applications, including but not limited to weaponry control, military strategy planning, or any other aspects of national defense.
Aviation: The software is not intended for use in the operation, navigation, or communication systems of any aircraft or air traffic control environments.
Healthcare and Medicine Production: This software should not be utilized for medical device operation, patient data analysis for critical health decisions, pharmaceutical production, or medical research where its failure or malfunction could impact patient health.
Chemical and Hazardous Material Handling: This software is not intended for the management, control, or operational aspects of chemical plants or hazardous material handling facilities. Any malfunction in software used in these settings could result in dangerous chemical spills, explosions, or environmental disasters.
Transportation and Traffic Control Systems: The software should not be used for the control, operation, or management of transportation systems, including railway signal controls, subway systems, or traffic light management. Malfunctions in such critical systems could lead to severe accidents and endanger public safety.
Energy Grid and Utility Control Systems: This software is not designed for the control or operation of energy grid systems, including electrical substations, renewable energy control systems, or water utility control systems. The failure of software in these areas could lead to significant power outages, water supply disruptions, or other public utility failures, potentially endangering communities and causing extensive damage.
Other High-Risk Environments: Any other critical infrastructure and environments where a failure of the software could result in significant harm to individuals or the environment.

User Responsibility: Users must ensure that they understand the intended use of the software and refrain from deploying it in any setting that falls outside of its designed purpose. It is the responsibility of the user to assess the suitability of the software for their intended application, especially in any scenarios that might pose a risk to life, health, or the environment.

Disclaimer of Liability: Invantive disclaims any responsibility for damage, injury, or legal consequences resulting from the use or misuse of this software in prohibited or unintended applications.

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agents: Freshdesk Agents

Tabelkolommen

Important Safety and Usage Information