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contact_custom_fields: Freshdesk Contact Custom Fields

Catalog: Freshdesk

Schema: Freshdesk

Primary Keys: id

Label: Contact Custom Fields

Documentation:

Custom fields for contacts

Can retrieve data and change data using insert, update and delete.

Table Columns

The columns of the table contact_custom_fields are shown below. Each column has an SQL data type. A new non-null value must be provided for every required column at all times during insert and update.

Name	Data Type	Label	Required	Documentation
choices	varchar2	Choices	☐	Choices available (JSON).
created_at	datetime	Created at	☐	Date/time at which the record was created.
customers_can_edit	char	Customers Can Edit	☐	Whether the field can be updated by customers.
default	char	Default	☐	Whether the field is not a custom field.
description	varchar2	Description	☐	Description.
displayed_to_customers	char	Displayed to Customers	☐	Whether the field is displayed in the customer portal.
editable_in_signup	char	Editable in Sign-up	☐	Whether the field can be updated by customers during signup.
id	int64	ID	☑	Unique ID.
label_for_customers	varchar2	Label for Customers	☐	User-interface label for customers.
label	varchar2	Label	☐	User-interface label.
name	varchar2	Name	☐	Name.
portal_cc_to	varchar2	Portal CC, To	☐	'all' when a customer can add any requester to the CC list and 'company' when a customer can add only company contacts to the CC list.
portal_cc	char	Portal CC	☐	Whether customer can add additional requesters to a ticket.
position	int32	Position	☐	Position.
required_for_agents	char	Required for Agents	☐	Whether the field is required for agents.
required_for_closure	char	Required for Closure	☐	Whether the field is required for closing the ticket.
required_for_customers	char	Required for Customers	☐	Whether the field is required for customers.
type	varchar2	Type	☐	Type of custom field such as date, text, etc.
updated_at	datetime	Updated at	☐	Date/time at which the record was last updated.

Important Safety and Usage Information

Intended Use and Limitations: This software, developed by Invantive, is designed to support a variety of business and information technology data processing functions, such as accounting, financial reporting an sales reporting. It is important to note that this software is not designed, tested, or approved for use in environments where malfunction or failure could lead to life-threatening situations or severe physical or environmental damage. This includes, but is not limited to:

Nuclear facilities: The software should not be used for operations or functions related to the control, maintenance, or operation of nuclear facilities.
Defense and Military Applications: This software is not suitable for use in defense-related applications, including but not limited to weaponry control, military strategy planning, or any other aspects of national defense.
Aviation: The software is not intended for use in the operation, navigation, or communication systems of any aircraft or air traffic control environments.
Healthcare and Medicine Production: This software should not be utilized for medical device operation, patient data analysis for critical health decisions, pharmaceutical production, or medical research where its failure or malfunction could impact patient health.
Chemical and Hazardous Material Handling: This software is not intended for the management, control, or operational aspects of chemical plants or hazardous material handling facilities. Any malfunction in software used in these settings could result in dangerous chemical spills, explosions, or environmental disasters.
Transportation and Traffic Control Systems: The software should not be used for the control, operation, or management of transportation systems, including railway signal controls, subway systems, or traffic light management. Malfunctions in such critical systems could lead to severe accidents and endanger public safety.
Energy Grid and Utility Control Systems: This software is not designed for the control or operation of energy grid systems, including electrical substations, renewable energy control systems, or water utility control systems. The failure of software in these areas could lead to significant power outages, water supply disruptions, or other public utility failures, potentially endangering communities and causing extensive damage.
Other High-Risk Environments: Any other critical infrastructure and environments where a failure of the software could result in significant harm to individuals or the environment.

User Responsibility: Users must ensure that they understand the intended use of the software and refrain from deploying it in any setting that falls outside of its designed purpose. It is the responsibility of the user to assess the suitability of the software for their intended application, especially in any scenarios that might pose a risk to life, health, or the environment.

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Freshdesk API Data Model

contact_custom_fields: Freshdesk Contact Custom Fields

Table Columns

Important Safety and Usage Information