Navigation: Schema: Freshdesk > Tables

search_tickets

Catalogus: Freshdesk

Schema: Freshdesk

Primaire Sleutels: id

Documentatie:

Search for tickets using a query.

Kan gegevens ophalen en wijzigen met behulp van toevoegen, bijwerken en verwijderen.

Select Freshdesk-API URL: /search/tickets

Insert Freshdesk-API URL: /search/tickets

Update Freshdesk-API URL: /search/tickets

Delete Freshdesk-API URL: /search/tickets

Veldselectiemethode: NotRequired

Basispad: results[*]

Parameters of Table Function

De volgende parameters kunnen worden gebruikt om het gedrag van de tabelfunctie search_tickets in te stellen. Voor verplichte parameters moet altijd een waarde worden opgegeven, maar optionele parameters hoeven in het algemeen geen waarde te hebben en de uitvoering zal standaard een vooraf bepaald gedrag vertonen. Waarden kunnen worden gespecificeerd op basis van positie en naam. In beide gevallen worden alle niet-gespecificeerde parameters geëvalueerd aan de hand van hun standaardwaarden.

Waardespecificatie op positie gebeurt door alle waarden van de eerste tot de laatste benodigde waarde op te sommen. Bijvoorbeeld: een `select * uit tabel(waarde1, waarde2, waarde3)` op een tabel met vier parameters zal de standaardwaarde voor de vierde parameter gebruiken en de opgegeven waarden voor de eerste drie.

Waardespecificatie op naam gebeurt door alle waarden die een waarde vereisen op te sommen. Bijvoorbeeld met `selecteer * uit tabel(naam1 => waarde1, naam3 => waarde3)` op dezelfde tabel zullen de standaardwaarden voor de tweede en vierde parameter worden gebruikt en de opgegeven waarden voor de eerste en derde.

Naam	Datatype	Verplicht	Standaardwaarde	Documentatie
query	string	☐		Custom query matching Freshdesk specifications, such as '(priority:3 OR priority:2) AND created_at:>'2022-01-01''. The following fields can be used in the query: agent_id, group_id, priority, status, tag, type, due_by, fr_due_by, created_at and updated_at.

Kolommen van Tabelfunctie

De kolommen van de tabelfunctie search_tickets worden hieronder weergegeven. Elke kolom heeft een SQL-gegevenstype. Voor elke vereiste kolom moet bij het invoegen en bijwerken steeds een nieuwe, niet-lege waarde worden opgegeven.

Naam	Datatype	Label	Verplicht	Documentatie
associated_tickets_count	int64	Associated Tickets Count	☐
cf_reference_number	decimal	Reference Number	☐
company_id	int64	Company ID	☐
created_at	datetime	Created at	☐	Date/time at which the record was created.
deleted	boolean	Deleted	☐	Set as true if the ticket is deleted/trashed. Deleted tickets will not be considered in any views except 'deleted' filter.
description_html	string	Description (HTML)	☐	HTML content of the ticket. Description and description_html should not be passed together.
description_text	string	Description	☐	Plain text content of the ticket.
description	string	Description	☐
due_by	datetime	Due by	☐	Ticket due-by time.
email_config_id	int64	Email Configuration ID	☐	ID of email config which is used for this ticket.
email	string	Email	☐	Email address of the requester. If no contact exists with this email address in Freshdesk, it will be added as a new contact.
facebook_id	string	Facebook ID	☐	Facebook ID of the requester. A contact should exist with this facebook_id in Freshdesk.
fr_due_by	datetime	From Due by	☐	Timestamp that denotes when the first response is due.
fr_escalated	boolean	From Escalated	☐	Set to true if the ticket has been escalated as the result of first response time being breached.
group_id	int64	Group ID	☐	ID of Group to which the ticket is assigned.
id	int64	ID	☑	Unique ID of the ticket.
internal_agent_id	int64	Internal Agent ID	☐
internal_group_id	int64	Internal Group ID	☐
is_escalated	boolean	Is Escalated	☐	Set to true if an escalation was sent.
name	string	Name	☐	Name of the requester.
nr_due_by	datetime	Due by (NR)	☐
nr_escalated	boolean	Escalated (NR)	☐
phone	string	Phone	☐	Phone number of the requester. If no contact exists with this phone number in Freshdesk, it will be added as a new contact. If the phone number is set and the email address is not, then the name attribute is mandatory.
priority	int16	Priority	☐	Priority of the ticket.
product_id	int64	Product ID	☐	ID of the product to which the ticket is associated.
requester_id	string	Requester ID	☐	User-id of the requester. For existing contacts, requester_id can be passed instead of email.
responder_id	int64	Responder ID	☐	ID of the agent to whom the ticket is assigned.
source	int16	Source	☐	The channel through which the ticket was created.
spam	boolean	Spam	☐	Set as true if the ticket is marked as spam.
status	int16	Status	☐	Status of the ticket.
subject	string	Subject	☐	Ticket subject.
ticket_type	string	Ticket Type	☐	Type property field as defined in ticket fields.
to_emails	string	To Emails	☐
twitter_id	string	Twitter ID	☐	Twitter handle of the requester. If no contact exists with this handle in Freshdesk, it will be added as a new contact.
type	string	Type	☐	Helps categorize the ticket according to the different kinds of issues your support team deals with.
updated_at	datetime	Updated at	☐	Date/time at which the record was last updated.

10-12-2022 17:06 Versie 22.0.461-PROD+3719

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Freshdesk API Data Model Freshdesk Forums

search_tickets

Parameters of Table Function

Kolommen van Tabelfunctie

Important Safety and Usage Information