Navigation: Schema: Freshdesk > Tables

ticket_custom_fields

Catalogus: Freshdesk

Schema: Freshdesk

Primaire Sleutels: id

Documentatie:

Custom fields for tickets

Kan gegevens ophalen en wijzigen met behulp van toevoegen, bijwerken en verwijderen.

Select Freshdesk-API URL: /ticket_fields

Insert Freshdesk-API URL: /ticket_fields

Update Freshdesk-API URL: /ticket_fields

Delete Freshdesk-API URL: /ticket_fields

Veldselectiemethode: NotRequired

Tabelkolommen

De kolommen van de tabel ticket_custom_fields worden hieronder weergegeven. Elke kolom heeft een SQL-gegevenstype. Voor elke vereiste kolom moet bij het invoegen en bijwerken steeds een nieuwe, niet-lege waarde worden opgegeven.

Naam	Datatype	Label	Verplicht	Documentatie
choices	string	Choices	☐	Choices available (JSON).
created_at	datetime	Created at	☐	Date/time at which the record was created.
customers_can_edit	boolean	Customers Can Edit	☐	Whether the field can be updated by customers.
default	boolean	Default	☐	Whether the field is not a custom field.
description	string	Description	☐	Description.
displayed_to_customers	boolean	Displayed to Customers	☐	Whether the field is displayed in the customer portal.
editable_in_signup	boolean	Editable in Sign-up	☐	Whether the field can be updated by customers during signup.
id	int64	ID	☑	Unique ID.
label_for_customers	string	Label for Customers	☐	User-interface label for customers.
label	string	Label	☐	User-interface label.
name	string	Name	☐	Name.
portal_cc_to	string	Portal CC, To	☐	'all' when a customer can add any requester to the CC list and 'company' when a customer can add only company contacts to the CC list.
portal_cc	boolean	Portal CC	☐	Whether customer can add additional requesters to a ticket.
position	int32	Position	☐	Position.
required_for_agents	boolean	Required for Agents	☐	Whether the field is required for agents.
required_for_closure	boolean	Required for Closure	☐	Whether the field is required for closing the ticket.
required_for_customers	boolean	Required for Customers	☐	Whether the field is required for customers.
type	string	Type	☐	Type of custom field such as date, text, etc.
updated_at	datetime	Updated at	☐	Date/time at which the record was last updated.

10-12-2022 17:06 Versie 22.0.461-PROD+3719

Important Safety and Usage Information

Intended Use and Limitations: This software, developed by Invantive, is designed to support a variety of business and information technology data processing functions, such as accounting, financial reporting an sales reporting. It is important to note that this software is not designed, tested, or approved for use in environments where malfunction or failure could lead to life-threatening situations or severe physical or environmental damage. This includes, but is not limited to:

Nuclear facilities: The software should not be used for operations or functions related to the control, maintenance, or operation of nuclear facilities.
Defense and Military Applications: This software is not suitable for use in defense-related applications, including but not limited to weaponry control, military strategy planning, or any other aspects of national defense.
Aviation: The software is not intended for use in the operation, navigation, or communication systems of any aircraft or air traffic control environments.
Healthcare and Medicine Production: This software should not be utilized for medical device operation, patient data analysis for critical health decisions, pharmaceutical production, or medical research where its failure or malfunction could impact patient health.
Chemical and Hazardous Material Handling: This software is not intended for the management, control, or operational aspects of chemical plants or hazardous material handling facilities. Any malfunction in software used in these settings could result in dangerous chemical spills, explosions, or environmental disasters.
Transportation and Traffic Control Systems: The software should not be used for the control, operation, or management of transportation systems, including railway signal controls, subway systems, or traffic light management. Malfunctions in such critical systems could lead to severe accidents and endanger public safety.
Energy Grid and Utility Control Systems: This software is not designed for the control or operation of energy grid systems, including electrical substations, renewable energy control systems, or water utility control systems. The failure of software in these areas could lead to significant power outages, water supply disruptions, or other public utility failures, potentially endangering communities and causing extensive damage.
Other High-Risk Environments: Any other critical infrastructure and environments where a failure of the software could result in significant harm to individuals or the environment.

User Responsibility: Users must ensure that they understand the intended use of the software and refrain from deploying it in any setting that falls outside of its designed purpose. It is the responsibility of the user to assess the suitability of the software for their intended application, especially in any scenarios that might pose a risk to life, health, or the environment.

Disclaimer of Liability: Invantive disclaims any responsibility for damage, injury, or legal consequences resulting from the use or misuse of this software in prohibited or unintended applications.

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Freshdesk API Data Model Freshdesk Forums

ticket_custom_fields

Tabelkolommen

Important Safety and Usage Information