Navigation: Schema: Freshdesk > Tables

tickets: Freshdesk Tickets

Catalogus: Freshdesk

Schema: Freshdesk

Primaire Sleutels: id

Label: Tickets

Documentatie:

Tickets.

Kan gegevens ophalen en wijzigen met behulp van toevoegen, bijwerken en verwijderen.

Select Freshdesk-API URL: /tickets?include=stats

Insert Freshdesk-API URL: /tickets

Update Freshdesk-API URL: /tickets

Delete Freshdesk-API URL: /tickets

Veldselectiemethode: NotRequired

Parameters of Table Function

De volgende parameters kunnen worden gebruikt om het gedrag van de tabelfunctie tickets in te stellen. Voor verplichte parameters moet altijd een waarde worden opgegeven, maar optionele parameters hoeven in het algemeen geen waarde te hebben en de uitvoering zal standaard een vooraf bepaald gedrag vertonen. Waarden kunnen worden gespecificeerd op basis van positie en naam. In beide gevallen worden alle niet-gespecificeerde parameters geëvalueerd aan de hand van hun standaardwaarden.

Waardespecificatie op positie gebeurt door alle waarden van de eerste tot de laatste benodigde waarde op te sommen. Bijvoorbeeld: een `select * uit tabel(waarde1, waarde2, waarde3)` op een tabel met vier parameters zal de standaardwaarde voor de vierde parameter gebruiken en de opgegeven waarden voor de eerste drie.

Waardespecificatie op naam gebeurt door alle waarden die een waarde vereisen op te sommen. Bijvoorbeeld met `selecteer * uit tabel(naam1 => waarde1, naam3 => waarde3)` op dezelfde tabel zullen de standaardwaarden voor de tweede en vierde parameter worden gebruikt en de opgegeven waarden voor de eerste en derde.

Naam	Datatype	Verplicht	Standaardwaarde	Documentatie
company_id	int64	☐		Company ID of requester.
email	string	☐		Email address of requester.
filter	string	☐		Pre-defined filter: 'new_and_my_open', 'watching', 'spam' and 'deleted'.
requester_id	int64	☐		ID of requester.
updated_since	datetime	☐	01/01/1900 00:00:00	Limit to tickets updated since.

Kolommen van Tabelfunctie

De kolommen van de tabelfunctie tickets worden hieronder weergegeven. Elke kolom heeft een SQL-gegevenstype. Voor elke vereiste kolom moet bij het invoegen en bijwerken steeds een nieuwe, niet-lege waarde worden opgegeven.

Naam	Datatype	Label	Verplicht	Documentatie
associated_tickets_count	int64	Associated Tickets Count	☐
cf_reference_number	decimal	Reference Number	☐
company_id	int64	Company ID	☐
created_at	datetime	Created at	☐	Date/time at which the record was created.
deleted	boolean	Deleted	☐	Set as true if the ticket is deleted/trashed. Deleted tickets will not be considered in any views except 'deleted' filter.
description_html	string	Description (HTML)	☐	HTML content of the ticket. Description and description_html should not be passed together.
description_text	string	Description	☐	Plain text content of the ticket.
description	string	Description	☐
due_by	datetime	Due by	☐	Ticket due-by time.
email_config_id	int64	Email Configuration ID	☐	ID of email config which is used for this ticket.
email	string	Email	☐	Email address of the requester. If no contact exists with this email address in Freshdesk, it will be added as a new contact.
facebook_id	string	Facebook ID	☐	Facebook ID of the requester. A contact should exist with this facebook_id in Freshdesk.
fr_due_by	datetime	From Due by	☐	Timestamp that denotes when the first response is due.
fr_escalated	boolean	From Escalated	☐	Set to true if the ticket has been escalated as the result of first response time being breached.
group_id	int64	Group ID	☐	ID of Group to which the ticket is assigned.
id	int64	ID	☑	Unique ID of the ticket.
internal_agent_id	int64	Internal Agent ID	☐
internal_group_id	int64	Internal Group ID	☐
is_escalated	boolean	Is Escalated	☐	Set to true if an escalation was sent.
name	string	Name	☐	Name of the requester.
nr_due_by	datetime	Due by (NR)	☐
nr_escalated	boolean	Escalated (NR)	☐
phone	string	Phone	☐	Phone number of the requester. If no contact exists with this phone number in Freshdesk, it will be added as a new contact. If the phone number is set and the email address is not, then the name attribute is mandatory.
priority	int16	Priority	☐	Priority of the ticket.
product_id	int64	Product ID	☐	ID of the product to which the ticket is associated.
requester_id	string	Requester ID	☐	User-id of the requester. For existing contacts, requester_id can be passed instead of email.
responder_id	int64	Responder ID	☐	ID of the agent to whom the ticket is assigned.
source	int16	Source	☐	The channel through which the ticket was created.
spam	boolean	Spam	☐	Set as true if the ticket is marked as spam.
stats_agent_responded_at	datetime	Statistics Agent Responded at	☐
stats_closed_at	datetime	Statistics Closed at	☐
stats_first_responded_at	datetime	Statistics First Responded at	☐
stats_pending_since	datetime	Statistics Pending since	☐
stats_reopened_at	datetime	Statistisc Reopened at	☐
stats_requester_responded_at	datetime	Statistics Requester Responded at	☐
stats_resolved_at	datetime	Statistics Resolved at	☐
stats_status_updated_at	datetime	Statistics Status Updated at	☐
status	int16	Status	☐	Status of the ticket.
subject	string	Subject	☐	Ticket subject.
ticket_type	string	Ticket Type	☐	Type property field as defined in ticket fields.
to_emails	string	To Emails	☐
twitter_id	string	Twitter ID	☐	Twitter handle of the requester. If no contact exists with this handle in Freshdesk, it will be added as a new contact.
type	string	Type	☐	Helps categorize the ticket according to the different kinds of issues your support team deals with.
updated_at	datetime	Updated at	☐	Date/time at which the record was last updated.

10-12-2022 17:06 Versie 22.0.461-PROD+3719

Important Safety and Usage Information

Intended Use and Limitations: This software, developed by Invantive, is designed to support a variety of business and information technology data processing functions, such as accounting, financial reporting an sales reporting. It is important to note that this software is not designed, tested, or approved for use in environments where malfunction or failure could lead to life-threatening situations or severe physical or environmental damage. This includes, but is not limited to:

Nuclear facilities: The software should not be used for operations or functions related to the control, maintenance, or operation of nuclear facilities.
Defense and Military Applications: This software is not suitable for use in defense-related applications, including but not limited to weaponry control, military strategy planning, or any other aspects of national defense.
Aviation: The software is not intended for use in the operation, navigation, or communication systems of any aircraft or air traffic control environments.
Healthcare and Medicine Production: This software should not be utilized for medical device operation, patient data analysis for critical health decisions, pharmaceutical production, or medical research where its failure or malfunction could impact patient health.
Chemical and Hazardous Material Handling: This software is not intended for the management, control, or operational aspects of chemical plants or hazardous material handling facilities. Any malfunction in software used in these settings could result in dangerous chemical spills, explosions, or environmental disasters.
Transportation and Traffic Control Systems: The software should not be used for the control, operation, or management of transportation systems, including railway signal controls, subway systems, or traffic light management. Malfunctions in such critical systems could lead to severe accidents and endanger public safety.
Energy Grid and Utility Control Systems: This software is not designed for the control or operation of energy grid systems, including electrical substations, renewable energy control systems, or water utility control systems. The failure of software in these areas could lead to significant power outages, water supply disruptions, or other public utility failures, potentially endangering communities and causing extensive damage.
Other High-Risk Environments: Any other critical infrastructure and environments where a failure of the software could result in significant harm to individuals or the environment.

User Responsibility: Users must ensure that they understand the intended use of the software and refrain from deploying it in any setting that falls outside of its designed purpose. It is the responsibility of the user to assess the suitability of the software for their intended application, especially in any scenarios that might pose a risk to life, health, or the environment.

Disclaimer of Liability: Invantive disclaims any responsibility for damage, injury, or legal consequences resulting from the use or misuse of this software in prohibited or unintended applications.

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Freshdesk API Data Model

tickets: Freshdesk Tickets

Parameters of Table Function

Kolommen van Tabelfunctie

Important Safety and Usage Information