tickets: Freshdesk Tickets |
Catalog: Freshdesk
Schema: Freshdesk
Primary Keys: id
Label: Tickets
Documentation:
Tickets.
Can retrieve data and change data using insert, update and delete.
Select Freshdesk API URL: /tickets?include=stats
Insert Freshdesk API URL: /tickets
Update Freshdesk API URL: /tickets
Delete Freshdesk API URL: /tickets
Field Selection Method: NotRequired
Table Function Parameters
The following parameters can be used to control the behaviour of the table function tickets. A value must be provided at all times for required parameters, but optional parameters in general do not need to have a value and the execution will default to a pre-defined behaviour. Values can be specified by position and by name. In both cases, all parameters not specified will be treated using their default values.
Value specification by position is done by listing all values from the first to the last needed value. For example with `select * from table(value1, value2, value3)` on a table with four parameters will use the default value for the fourth parameter and the specified values for the first three.
Value specification by name is done by listing all values that require a value. For example with `select * from table(name1 => value1, name3 => value3)` on the same table will use the default values for the second and fourth parameters and the specified values for the first and third.
Name |
Data Type |
Required |
Default Value |
Documentation |
---|---|---|---|---|
company_id |
int64 |
☐ |
|
Company ID of requester. |
string |
☐ |
|
Email address of requester. |
|
filter |
string |
☐ |
|
Pre-defined filter: 'new_and_my_open', 'watching', 'spam' and 'deleted'. |
query |
string |
☐ |
|
Custom query matching Freshdesk specifications, such as 'priority:3 OR priority:2'. |
requester_id |
int64 |
☐ |
|
ID of requester. |
updated_since |
datetime |
☐ |
01/01/1900 00:00:00 |
Limit to tickets updated since. |
Table Function Columns
The columns of the table function tickets are shown below. Each column has an SQL data type. A new non-null value must be provided for every required column at all times during insert or update.
Name |
Data Type |
Label |
Required |
Documentation |
---|---|---|---|---|
associated_tickets_count |
int64 |
|
☐ |
|
company_id |
int64 |
Company ID |
☐ |
|
created_at |
datetime |
Created at |
☐ |
Date/time at which the record was created. |
deleted |
boolean |
Deleted |
☐ |
Set as true if the ticket is deleted/trashed. Deleted tickets will not be considered in any views except 'deleted' filter. |
description_html |
string |
|
☐ |
HTML content of the ticket. Description and description_html should not be passed together. |
description_text |
string |
Description |
☐ |
Plain text content of the ticket. |
description |
string |
Description |
☐ |
|
due_by |
datetime |
Due by |
☐ |
Ticket due-by time. |
email_config_id |
int64 |
Email Configuration ID |
☐ |
ID of email config which is used for this ticket. |
string |
☐ |
Email address of the requester. If no contact exists with this email address in Freshdesk, it will be added as a new contact. |
||
facebook_id |
string |
Facebook ID |
☐ |
Facebook ID of the requester. A contact should exist with this facebook_id in Freshdesk. |
fr_due_by |
datetime |
From Due by |
☐ |
Timestamp that denotes when the first response is due. |
fr_escalated |
boolean |
From Escalated |
☐ |
Set to true if the ticket has been escalated as the result of first response time being breached. |
group_id |
int64 |
Group ID |
☐ |
ID of Group to which the ticket is assigned. |
id |
int64 |
ID |
☑ |
Unique ID of the ticket. |
internal_agent_id |
int64 |
|
☐ |
|
internal_group_id |
int64 |
|
☐ |
|
is_escalated |
boolean |
Is Escalated |
☐ |
Set to true if an escalation was sent. |
name |
string |
Name |
☐ |
Name of the requester. |
nr_due_by |
datetime |
|
☐ |
|
nr_escalated |
boolean |
|
☐ |
|
phone |
string |
Phone |
☐ |
Phone number of the requester. If no contact exists with this phone number in Freshdesk, it will be added as a new contact. If the phone number is set and the email address is not, then the name attribute is mandatory. |
priority |
int16 |
Priority |
☐ |
Priority of the ticket. |
product_id |
int64 |
Product ID |
☐ |
ID of the product to which the ticket is associated. |
requester_id |
string |
Requester ID |
☐ |
User-id of the requester. For existing contacts, requester_id can be passed instead of email. |
responder_id |
int64 |
Responder ID |
☐ |
ID of the agent to whom the ticket is assigned. |
source |
int16 |
Source |
☐ |
The channel through which the ticket was created. |
spam |
string |
Spam |
☐ |
Set as true if the ticket is marked as spam. |
stats_agent_responded_at |
datetime |
|
☐ |
|
stats_closed_at |
datetime |
|
☐ |
|
stats_first_responded_at |
datetime |
|
☐ |
|
stats_pending_since |
datetime |
|
☐ |
|
stats_reopened_at |
datetime |
|
☐ |
|
stats_requester_responded_at |
datetime |
|
☐ |
|
stats_resolved_at |
datetime |
|
☐ |
|
stats_status_updated_at |
datetime |
|
☐ |
|
status |
int16 |
Status |
☐ |
Status of the ticket. |
subject |
string |
Subject |
☐ |
Ticket subject. |
ticket_type |
string |
|
☐ |
Type property field as defined in ticket fields. |
to_emails |
string |
To Emails |
☐ |
|
twitter_id |
string |
Twitter ID |
☐ |
Twitter handle of the requester. If no contact exists with this handle in Freshdesk, it will be added as a new contact. |
type |
string |
Type |
☐ |
Helps categorize the ticket according to the different kinds of issues your support team deals with. |
updated_at |
datetime |
Updated at |
☐ |
Date/time at which the record was last updated. |
27-12-2021 10:23 Version 20.2.169-PROD+3633