Navigation: Schema: Freshdesk > Tables

tickets: Freshdesk Tickets

Catalog: Freshdesk

Schema: Freshdesk

Primary Keys: id

Label: Tickets

Documentation:

Tickets.

Can retrieve data and change data using insert, update and delete.

Select Freshdesk API URL: /tickets?include=stats

Insert Freshdesk API URL: /tickets

Update Freshdesk API URL: /tickets

Delete Freshdesk API URL: /tickets

Field Selection Method: NotRequired

Table Function Parameters

The following parameters can be used to control the behaviour of the table function tickets. A value must be provided at all times for required parameters, but optional parameters in general do not need to have a value and the execution will default to a pre-defined behaviour. Values can be specified by position and by name. In both cases, all parameters not specified will be treated using their default values.

Value specification by position is done by listing all values from the first to the last needed value. For example with `select * from table(value1, value2, value3)` on a table with four parameters will use the default value for the fourth parameter and the specified values for the first three.

Value specification by name is done by listing all values that require a value. For example with `select * from table(name1 => value1, name3 => value3)` on the same table will use the default values for the second and fourth parameters and the specified values for the first and third.

Name	Data Type	Required	Default Value	Documentation
company_id	int64	☐		Company ID of requester.
email	string	☐		Email address of requester.
filter	string	☐		Pre-defined filter: 'new_and_my_open', 'watching', 'spam' and 'deleted'.
query	string	☐		Custom query matching Freshdesk specifications, such as 'priority:3 OR priority:2'.
requester_id	int64	☐		ID of requester.
updated_since	datetime	☐	01/01/1900 00:00:00	Limit to tickets updated since.

Table Function Columns

The columns of the table function tickets are shown below. Each column has an SQL data type. A new non-null value must be provided for every required column at all times during insert or update.

Name	Data Type	Label	Required	Documentation
associated_tickets_count	int64		☐
company_id	int64	Company ID	☐
created_at	datetime	Created at	☐	Date/time at which the record was created.
deleted	boolean	Deleted	☐	Set as true if the ticket is deleted/trashed. Deleted tickets will not be considered in any views except 'deleted' filter.
description_html	string		☐	HTML content of the ticket. Description and description_html should not be passed together.
description_text	string	Description	☐	Plain text content of the ticket.
description	string	Description	☐
due_by	datetime	Due by	☐	Ticket due-by time.
email_config_id	int64	Email Configuration ID	☐	ID of email config which is used for this ticket.
email	string	Email	☐	Email address of the requester. If no contact exists with this email address in Freshdesk, it will be added as a new contact.
facebook_id	string	Facebook ID	☐	Facebook ID of the requester. A contact should exist with this facebook_id in Freshdesk.
fr_due_by	datetime	From Due by	☐	Timestamp that denotes when the first response is due.
fr_escalated	boolean	From Escalated	☐	Set to true if the ticket has been escalated as the result of first response time being breached.
group_id	int64	Group ID	☐	ID of Group to which the ticket is assigned.
id	int64	ID	☑	Unique ID of the ticket.
internal_agent_id	int64		☐
internal_group_id	int64		☐
is_escalated	boolean	Is Escalated	☐	Set to true if an escalation was sent.
name	string	Name	☐	Name of the requester.
nr_due_by	datetime		☐
nr_escalated	boolean		☐
phone	string	Phone	☐	Phone number of the requester. If no contact exists with this phone number in Freshdesk, it will be added as a new contact. If the phone number is set and the email address is not, then the name attribute is mandatory.
priority	int16	Priority	☐	Priority of the ticket.
product_id	int64	Product ID	☐	ID of the product to which the ticket is associated.
requester_id	string	Requester ID	☐	User-id of the requester. For existing contacts, requester_id can be passed instead of email.
responder_id	int64	Responder ID	☐	ID of the agent to whom the ticket is assigned.
source	int16	Source	☐	The channel through which the ticket was created.
spam	string	Spam	☐	Set as true if the ticket is marked as spam.
stats_agent_responded_at	datetime		☐
stats_closed_at	datetime		☐
stats_first_responded_at	datetime		☐
stats_pending_since	datetime		☐
stats_reopened_at	datetime		☐
stats_requester_responded_at	datetime		☐
stats_resolved_at	datetime		☐
stats_status_updated_at	datetime		☐
status	int16	Status	☐	Status of the ticket.
subject	string	Subject	☐	Ticket subject.
ticket_type	string		☐	Type property field as defined in ticket fields.
to_emails	string	To Emails	☐
twitter_id	string	Twitter ID	☐	Twitter handle of the requester. If no contact exists with this handle in Freshdesk, it will be added as a new contact.
type	string	Type	☐	Helps categorize the ticket according to the different kinds of issues your support team deals with.
updated_at	datetime	Updated at	☐	Date/time at which the record was last updated.

27-12-2021 10:23 Version 20.2.169-PROD+3633

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Freshdesk API Data Model Forums

tickets: Freshdesk Tickets

Table Function Parameters

Table Function Columns