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Freshdesk API Data Model Freshdesk Forums

Navigation: Schema: Views > Views

TicketConversations

Catalogus: Freshdesk

Schema: Views

Dit is een alleen-lezen view. De Freshdesk API biedt mogelijk geen ondersteuning voor het wijzigen van de data of het Invantive SQL-stuurprogramma voor Freshdesk ondersteunt dit niet. In het laatste geval gebruikt u de tabel NativePlatformScalarRequests om gegevens te uploaden naar de Freshdesk-API.

View Kolommen

De kolommen van de view TicketConversations worden hieronder weergegeven. Elke kolom heeft een SQL-gegevenstype.

Naam

Datatype

Label

Verplicht

Documentatie

body_text

string

Body Text

☐

Content of the conversation in plain text.

body

string

Body

☐

Content of the conversation in HTML.

created_at

datetime

Created at

☐

Date/time at which the record was created.

from_email

string

From Email Address

☐

 

id

int64

ID

☐

ID of the conversation.

incoming

boolean

Incoming

☐

Whether a particular conversation should appear as being created from outside (i.e., not through web portal).

private

boolean

Private

☐

Whether the note is private.

source

int64

Source

☐

Type of the conversation. See ConversationSources.

support_email

string

Support Email Address

☐

Email address from which the reply is sent. For notes, this value will be null.

ticket_email

string

Email

☐

Email address of the requester. If no contact exists with this email address in Freshdesk, it will be added as a new contact.

ticket_id

int64

Ticket ID

☐

ID of the ticket to which this conversation is being added.

ticket_name

string

Name

☐

Name of the requester.

ticket_subject

string

Subject

☐

Ticket subject.

updated_at

datetime

Updated at

☐

Date/time at which the record was last updated.

user_id

int64

User ID

☐

ID of the agent/user who is adding the conversation.

 

10-12-2022 17:06 Versie 22.0.461-PROD+3719

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