Invantive Estate

This screen allows you to call if you have the necessary facilities and Invantive Estate is connected to a PBX. The screen uses the technique Computer Telephony Integration (CTI). This technique connects a PBX with a computer. This will allow you to manage telephone calls with the computer. Open Form

Using CTI has the following advantages:

•Personal and rapid approach of the customer. The customer is immediately recognized by using his phone number. It is also possible with use of a report of unanswered calls to call back the customers the same day. This service enhances the customer friendly image.

•Efficiency related to time savings. All customer information is instantly available making that the interview time is reduced. The outgoing telephone traffic is achieved by a mouse click from Invantive. This makes entering phone numbers unnecessary.

•Comfort and stress reduction. For incoming calls, a popup appears that shows all relevant information about the relationship. Additional info can be added during the interview. The notes can be stored and consulted at a next contact.

•Cost Savings. The utilization of staff can be adjusted at peak times. The telephone traffic is fully registered. To dial via your PC and using the automatic popups results in a considerable time efficiency and that means cost savings.

•Better accessibility. The accessibility of your company is best when using CTI . No long waiting times thanks to efficient communication.

The meaning of the entry fields is: