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Navigation: Invantive Estate > Invantive Estate Online > CRM > Telephone conversations

Telephone conversations

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In this screen,telephone conversations can be registered also those that originate from the telephone exchange. Open screen in browser Open Form

Conversation Screen

The meaning of the entry fields is:

Number from	Source number of the connection.
From Cleaned	Source number of the connection, cleaned by anadditional business rule.
Number to	Target number of the connection, cleaned by an additional business rule.
To Cleaned	Target number of the connection.
Channel	The channel that was used to establish the call.
Unique Channel Identifier	Unique feature of the channel.
Duration (sec)	Duration of the call in seconds.
Billing Duration (sec)	Duration of the call in seconds used to determine the cost.
Disposition	Indicates what happened with the call.
Default Context	Default context of the call.
Call Time as Text	Date and time the call was initiated, delivered in text format by the source system.
AMA Flags	AMA is an abbreviation for: Automated Message Accounting. The next values are available: •1 = Omit, do not record the conversations. •2 = Charge, charge the call. •3 = Archive, this is the default value, indicates that the interview should be archived.
Start Call	Date and time the call was started.