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Navigation: Schema: helpdesk > Tables

sla

Helpdesk SLA Policies

Catalog: Odoo

Schema: helpdesk

The data in this table is partitioned per value of the column.

This is a read-only table. The Odoo API may not support changing the data or the Invantive SQL driver for Odoo does not cover it. In the latter case, please use the table NativePlatformScalarRequests to upload data to the Odoo API.

Table Columns

The columns of the table sla are shown below. Each column has an SQL data type.

Name

Data Type

Label

Required

Documentation

active

boolean

Active

☐

 

company_id_label

string

 

☐

 

company_id

string

 

☐

 

create_date

datetime

Created on

☐

 

create_uid_label

string

 

☐

 

create_uid

string

 

☐

 

description

string

SLA Policy Description

☐

 

display_name

string

Display Name

☐

 

exclude_stage_ids

string

 

☐

The time spent in these stages won't be taken into account in the calculation of the SLA.

id

int32

ID

☐

 

name

string

Name

☑

 

partner_ids

string

 

☐

 

priority

string

Priority

☑

 

stage_id_label

string

 

☐

Minimum stage a ticket needs to reach in order to satisfy this SLA.

stage_id

string

 

☐

Minimum stage a ticket needs to reach in order to satisfy this SLA.

tag_ids

string

 

☐

 

team_id_label

string

 

☐

 

team_id

string

 

☐

 

ticket_count

int32

Ticket Count

☐

 

ticket_type_ids

string

 

☐

 

time

decimal

In

☑

Maximum number of working hours a ticket should take to reach the target stage, starting from the date it was created.

write_date

datetime

Last Updated on

☐

 

write_uid_label

string

 

☐

 

write_uid

string

 

☐

 

 

01-03-2023 15:29 Version 22.1.135-BETA+3826

X

Important Safety and Usage Information

Intended Use and Limitations: This software, developed by Invantive, is designed to support a variety of business and information technology data processing functions, such as accounting, financial reporting an sales reporting. It is important to note that this software is not designed, tested, or approved for use in environments where malfunction or failure could lead to life-threatening situations or severe physical or environmental damage. This includes, but is not limited to:

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Disclaimer