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sla_report_analysis

SLA Status Analysis

Catalog: Odoo

Schema: helpdesk

The data in this table is partitioned per value of the column.

This is a read-only table. The Odoo API may not support changing the data or the Invantive SQL driver for Odoo does not cover it. In the latter case, please use the table NativePlatformScalarRequests to upload data to the Odoo API.

Table Columns

The columns of the table sla_report_analysis are shown below. Each column has an SQL data type.

Name

Data Type

Label

Required

Documentation

close_date

datetime

Close date

☐

 

company_id_label

string

 

☐

 

company_id

string

 

☐

 

create_date

datetime

Ticket Create Date

☐

 

display_name

string

Display Name

☐

 

failed_sla_rate

decimal

% of Failed SLA

☐

 

id

int32

ID

☐

 

ongoing_sla_rate

decimal

% of SLA In Progress

☐

 

partner_id_label

string

 

☐

 

partner_id

string

 

☐

 

priority

string

Minimum Priority

☐

 

sale_order_id_label

string

 

☐

 

sale_order_id

string

 

☐

 

sla_deadline

datetime

SLA Deadline

☐

 

sla_exceeded_hours

int32

Working Hours to Reach SLA

☐

Day to reach the stage of the SLA, without taking the working calendar into account

sla_id_label

string

 

☐

 

sla_id

string

 

☐

 

sla_reached_datetime

datetime

SLA Reached Date

☐

 

sla_stage_id_label

string

 

☐

 

sla_stage_id

string

 

☐

 

sla_status_fail

boolean

SLA Status Failed

☐

 

sla_status_failed

int32

Number of SLA Failed

☐

 

sla_status_ongoing

int32

Number SLA In Progress

☐

 

sla_status_successful

int32

Number of SLA Successful

☐

 

sla_status

string

Status

☐

 

successful_sla_rate

decimal

% of Successful SLA

☐

 

team_id_label

string

 

☐

 

team_id

string

 

☐

 

ticket_assignation_hours

int32

Working Hours to Assign

☐

 

ticket_close_hours

int32

Working Hours to Close

☐

 

ticket_closed

boolean

Ticket Closed

☐

 

ticket_deadline

datetime

Ticket Deadline

☐

 

ticket_id_label

string

 

☐

 

ticket_id

string

 

☐

 

ticket_stage_id_label

string

 

☐

 

ticket_stage_id

string

 

☐

 

ticket_type_id_label

string

 

☐

 

ticket_type_id

string

 

☐

 

user_id_label

string

 

☐

 

user_id

string

 

☐

 

 

01-03-2023 15:29 Version 22.1.135-BETA+3826

X

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