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Odoo API Data Model

Navigation: Schema: helpdesk > Tables

stage

Helpdesk Stage

Catalog: Odoo

Schema: helpdesk

The data in this table is partitioned per value of the column.

This is a read-only table. The Odoo API may not support changing the data or the Invantive SQL driver for Odoo does not cover it. In the latter case, please use the table NativePlatformScalarRequests to upload data to the Odoo API.

Table Columns

The columns of the table stage are shown below. Each column has an SQL data type.

Name

Data Type

Label

Required

Documentation

active

boolean

Active

☐

 

create_date

datetime

Created on

☐

 

create_uid_label

string

 

☐

 

create_uid

string

 

☐

 

description

string

Description

☐

 

display_name

string

Display Name

☐

 

fold

boolean

Folded in Kanban

☐

Tickets in a folded stage are considered as closed.

id

int32

ID

☐

 

legend_blocked

string

Red Kanban Label

☑

 

legend_done

string

Green Kanban Label

☑

 

legend_normal

string

Grey Kanban Label

☑

 

name

string

Name

☑

 

sequence

int32

Sequence

☐

 

sms_template_id_label

string

 

☐

SMS automatically sent to the customer when the ticket reaches this stage.

sms_template_id

string

 

☐

SMS automatically sent to the customer when the ticket reaches this stage.

team_ids

string

 

☐

 

template_id_label

string

 

☐

Email automatically sent to the customer when the ticket reaches this stage.By default, the email will be sent from the email alias of the helpdesk team.Otherwise it will be sent from the company's email address, or from the catchall (as defined in the System Parameters).

template_id

string

 

☐

Email automatically sent to the customer when the ticket reaches this stage.By default, the email will be sent from the email alias of the helpdesk team.Otherwise it will be sent from the company's email address, or from the catchall (as defined in the System Parameters).

ticket_count

int32

Ticket Count

☐

 

write_date

datetime

Last Updated on

☐

 

write_uid_label

string

 

☐

 

write_uid

string

 

☐

 

 

01-03-2023 15:29 Version 22.1.135-BETA+3826

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