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sla_status

Ticket SLA Status

Catalog: Odoo

Schema: helpdesk

The data in this table is partitioned per value of the column.

This is a read-only table. The Odoo API may not support changing the data or the Invantive SQL driver for Odoo does not cover it. In the latter case, please use the table NativePlatformScalarRequests to upload data to the Odoo API.

Table Columns

The columns of the table sla_status are shown below. Each column has an SQL data type.

Name

Data Type

Label

Required

Documentation

color

int32

Color Index

☐

 

create_date

datetime

Created on

☐

 

create_uid_label

string

 

☐

 

create_uid

string

 

☐

 

deadline

datetime

Deadline

☐

 

display_name

string

Display Name

☐

 

exceeded_hours

decimal

Exceeded Working Hours

☐

Working hours exceeded for reached SLAs compared with deadline. Positive number means the SLA was reached after the deadline.

id

int32

ID

☐

 

reached_datetime

datetime

Reached Date

☐

Datetime at which the SLA stage was reached for the first time

sla_id_label

string

 

☐

 

sla_id

string

 

☐

 

sla_stage_id_label

string

 

☐

Minimum stage a ticket needs to reach in order to satisfy this SLA.

sla_stage_id

string

 

☐

Minimum stage a ticket needs to reach in order to satisfy this SLA.

status

string

Status

☐

 

ticket_id_label

string

 

☐

 

ticket_id

string

 

☐

 

write_date

datetime

Last Updated on

☐

 

write_uid_label

string

 

☐

 

write_uid

string

 

☐

 

 

01-03-2023 15:29 Version 22.1.135-BETA+3826

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