Please enable JavaScript to view this site.

Made in EU
Odoo Forums

Odoo API Data Model

Navigation: Schema: im_livechat > Tables

report_channel

Livechat Support Channel Report

Catalog: Odoo

Schema: im_livechat

Documentation:

Livechat Support Report on the Channels

The data in this table is partitioned per value of the column.

This is a read-only table. The Odoo API may not support changing the data or the Invantive SQL driver for Odoo does not cover it. In the latter case, please use the table NativePlatformScalarRequests to upload data to the Odoo API.

Table Columns

The columns of the table report_channel are shown below. Each column has an SQL data type.

Name

Data Type

Label

Required

Documentation

channel_id_label

string

 

☐

 

channel_id

string

 

☐

 

channel_name

string

Channel Name

☐

 

country_id_label

string

 

☐

 

country_id

string

 

☐

 

day_number

string

Day Number

☐

1 is Monday, 7 is Sunday

days_of_activity

int32

Days of activity

☐

Number of days since the first session of the operator

display_name

string

Display Name

☐

 

duration

decimal

Average duration

☐

Duration of the conversation (in seconds)

id

int32

ID

☐

 

is_anonymous

int32

Is visitor anonymous

☐

 

is_happy

int32

Visitor is Happy

☐

 

is_unrated

int32

Session not rated

☐

 

is_without_answer

int32

Session(s) without answer

☐

A session is without answer if the operator did not answer. If the visitor is also the operator, the session will always be answered.

livechat_channel_id_label

string

 

☐

 

livechat_channel_id

string

 

☐

 

nbr_message

int32

Average message

☐

Number of message in the conversation

nbr_speaker

int32

# of speakers

☐

Number of different speakers

partner_id_label

string

 

☐

 

partner_id

string

 

☐

 

rating_text

string

Satisfaction Rate

☐

 

rating

int32

Rating

☐

 

start_date_hour

string

Hour of start Date of session

☐

 

start_date

datetime

Start Date of session

☐

 

start_hour

string

Start Hour of session

☐

 

technical_name

string

Code

☐

 

time_to_answer

decimal

Time to answer (sec)

☐

Average time in seconds to give the first answer to the visitor

uuid

string

UUID

☐

 

 

01-03-2023 15:29 Version 22.1.135-BETA+3826

X

Important Safety and Usage Information

Intended Use and Limitations: This software, developed by Invantive, is designed to support a variety of business and information technology data processing functions, such as accounting, financial reporting an sales reporting. It is important to note that this software is not designed, tested, or approved for use in environments where malfunction or failure could lead to life-threatening situations or severe physical or environmental damage. This includes, but is not limited to:

  • Nuclear facilities: The software should not be used for operations or functions related to the control, maintenance, or operation of nuclear facilities.
  • Defense and Military Applications: This software is not suitable for use in defense-related applications, including but not limited to weaponry control, military strategy planning, or any other aspects of national defense.
  • Aviation: The software is not intended for use in the operation, navigation, or communication systems of any aircraft or air traffic control environments.
  • Healthcare and Medicine Production: This software should not be utilized for medical device operation, patient data analysis for critical health decisions, pharmaceutical production, or medical research where its failure or malfunction could impact patient health.
  • Chemical and Hazardous Material Handling: This software is not intended for the management, control, or operational aspects of chemical plants or hazardous material handling facilities. Any malfunction in software used in these settings could result in dangerous chemical spills, explosions, or environmental disasters.
  • Transportation and Traffic Control Systems: The software should not be used for the control, operation, or management of transportation systems, including railway signal controls, subway systems, or traffic light management. Malfunctions in such critical systems could lead to severe accidents and endanger public safety.
  • Energy Grid and Utility Control Systems: This software is not designed for the control or operation of energy grid systems, including electrical substations, renewable energy control systems, or water utility control systems. The failure of software in these areas could lead to significant power outages, water supply disruptions, or other public utility failures, potentially endangering communities and causing extensive damage.
  • Other High-Risk Environments: Any other critical infrastructure and environments where a failure of the software could result in significant harm to individuals or the environment.

User Responsibility: Users must ensure that they understand the intended use of the software and refrain from deploying it in any setting that falls outside of its designed purpose. It is the responsibility of the user to assess the suitability of the software for their intended application, especially in any scenarios that might pose a risk to life, health, or the environment.

Disclaimer of Liability: Invantive disclaims any responsibility for damage, injury, or legal consequences resulting from the use or misuse of this software in prohibited or unintended applications.
  
Disclaimer