Please enable JavaScript to view this site.

Made in EU
Odoo Forums

Odoo API Data Model

Navigation: Schema: im_livechat > Tables

channel_rule

Livechat Channel Rules

Catalog: Odoo

Schema: im_livechat

Documentation:

Channel Rules

Rules defining access to the channel (countries, and url matching). It also provide the 'auto pop'

option to open automatically the conversation.

 

The data in this table is partitioned per value of the column.

This is a read-only table. The Odoo API may not support changing the data or the Invantive SQL driver for Odoo does not cover it. In the latter case, please use the table NativePlatformScalarRequests to upload data to the Odoo API.

Table Columns

The columns of the table channel_rule are shown below. Each column has an SQL data type.

Name

Data Type

Label

Required

Documentation

action

string

Live Chat Button

☑

* 'Show' displays the chat button on the pages.* 'Show with notification' is 'Show' in addition to a floating text just next to the button.* 'Open automatically' displays the button and automatically opens the conversation pane.* 'Hide' hides the chat button on the pages.

auto_popup_timer

int32

Open automatically timer

☐

Delay (in seconds) to automatically open the conversation window. Note: the selected action must be 'Open automatically' otherwise this parameter will not be taken into account.

channel_id_label

string

 

☐

The channel of the rule

channel_id

string

 

☐

The channel of the rule

chatbot_only_if_no_operator

boolean

Enabled only if no operator

☐

Enable the bot only if there is no operator available

chatbot_script_id_label

string

 

☐

 

chatbot_script_id

string

 

☐

 

country_ids

string

 

☐

The rule will only be applied for these countries. Example: if you select 'Belgium' and 'United States' and that you set the action to 'Hide', the chat button will be hidden on the specified URL from the visitors located in these 2 countries. This feature requires GeoIP installed on your server.

create_date

datetime

Created on

☐

 

create_uid_label

string

 

☐

 

create_uid

string

 

☐

 

display_name

string

Display Name

☐

 

id

int32

ID

☐

 

regex_url

string

URL Regex

☐

Regular expression specifying the web pages this rule will be applied on.

sequence

int32

Matching order

☐

Given the order to find a matching rule. If 2 rules are matching for the given url/country, the one with the lowest sequence will be chosen.

write_date

datetime

Last Updated on

☐

 

write_uid_label

string

 

☐

 

write_uid

string

 

☐

 

 

01-03-2023 15:29 Version 22.1.135-BETA+3826

X

Important Safety and Usage Information

Intended Use and Limitations: This software, developed by Invantive, is designed to support a variety of business and information technology data processing functions, such as accounting, financial reporting an sales reporting. It is important to note that this software is not designed, tested, or approved for use in environments where malfunction or failure could lead to life-threatening situations or severe physical or environmental damage. This includes, but is not limited to:

  • Nuclear facilities: The software should not be used for operations or functions related to the control, maintenance, or operation of nuclear facilities.
  • Defense and Military Applications: This software is not suitable for use in defense-related applications, including but not limited to weaponry control, military strategy planning, or any other aspects of national defense.
  • Aviation: The software is not intended for use in the operation, navigation, or communication systems of any aircraft or air traffic control environments.
  • Healthcare and Medicine Production: This software should not be utilized for medical device operation, patient data analysis for critical health decisions, pharmaceutical production, or medical research where its failure or malfunction could impact patient health.
  • Chemical and Hazardous Material Handling: This software is not intended for the management, control, or operational aspects of chemical plants or hazardous material handling facilities. Any malfunction in software used in these settings could result in dangerous chemical spills, explosions, or environmental disasters.
  • Transportation and Traffic Control Systems: The software should not be used for the control, operation, or management of transportation systems, including railway signal controls, subway systems, or traffic light management. Malfunctions in such critical systems could lead to severe accidents and endanger public safety.
  • Energy Grid and Utility Control Systems: This software is not designed for the control or operation of energy grid systems, including electrical substations, renewable energy control systems, or water utility control systems. The failure of software in these areas could lead to significant power outages, water supply disruptions, or other public utility failures, potentially endangering communities and causing extensive damage.
  • Other High-Risk Environments: Any other critical infrastructure and environments where a failure of the software could result in significant harm to individuals or the environment.

User Responsibility: Users must ensure that they understand the intended use of the software and refrain from deploying it in any setting that falls outside of its designed purpose. It is the responsibility of the user to assess the suitability of the software for their intended application, especially in any scenarios that might pose a risk to life, health, or the environment.

Disclaimer of Liability: Invantive disclaims any responsibility for damage, injury, or legal consequences resulting from the use or misuse of this software in prohibited or unintended applications.
  
Disclaimer