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Navigation: Schema: ServiceLevelAgreementResults > Tables

ServiceLevelAgreementResultsById

Catalog: Autotask

Schema: ServiceLevelAgreementResults

This is a read-only table function. The Autotask API may not support changing the data or the Invantive UniversalSQL driver for Autotask does not cover it. In the latter case, please use the table NativePlatformScalarRequests to upload data to the Autotask API.

Parameters of Table Function

The following parameters can be used to control the behaviour of the table function ServiceLevelAgreementResultsById. A value must be provided at all times for required parameters, but optional parameters in general do not need to have a value and the execution will default to a pre-defined behaviour. Values can be specified by position and by name. In both cases, all parameters not specified will be evaluated using their default values.

Value specification by position is done by listing all values from the first to the last needed value. For example: a `select * from table(value1, value2, value3)` on a table with four parameters will use the default value for the fourth parameter and the specified values for the first three.

Value specification by name is done by listing all values that require a value. For example with `select * from table(name1 => value1, name3 => value3)` on the same table will use the default values for the second and fourth parameters and the specified values for the first and third.

Name

Data Type

Required

Default Value

Documentation

id

int64

☑

 

 

 

Columns of Table Function

The columns of the table function ServiceLevelAgreementResultsById are shown below. Each column has an SQL data type.

Name

Data Type

Label

Required

Documentation

firstResponseElapsedHours

double

First Response Elapsed Hours

☐

 

firstResponseInitiatingResourceID

int32

First Response Initiating Resource ID

☐

 

firstResponseResourceID

int32

First Response Resource ID

☐

 

id

int64

ID

☐

 

isFirstResponseMet

boolean

Is First Response Met

☐

 

isResolutionMet

boolean

Is Resolution Met

☐

 

isResolutionPlanMet

boolean

Is Resolution Plan Met

☐

 

resolutionElapsedHours

double

Resolution Elapsed Hours

☐

 

resolutionPlanElapsedHours

double

Resolution Plan Elapsed Hours

☐

 

resolutionPlanResourceID

int32

Resolution Plan Resource ID

☐

 

resolutionResourceID

int32

Resolution Resource ID

☐

 

serviceLevelAgreementName

string

Service Level Agreement Name

☐

 

soapParentPropertyId

int64

SOAP Parent Property ID

☐

 

ticketID

int32

Ticket ID

☐

 

 

10-06-2024 18:39 Version 24.1.3-BETA+4689

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