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Freshdesk Forums

Freshdesk API Data Model

Navigation: Schema: Freshdesk > Tables

groups: Freshdesk Groups

Catalogus: Freshdesk

Schema: Freshdesk

Primaire Sleutels: id

Label: Groups

Dit is een alleen-lezen tabel. De Freshdesk API biedt mogelijk geen ondersteuning voor het wijzigen van de data of het Invantive SQL-stuurprogramma voor Freshdesk ondersteunt dit niet. In het laatste geval gebruikt u de tabel NativePlatformScalarRequests om gegevens te uploaden naar de Freshdesk-API.

Select Freshdesk-API URL: /groups

Insert Freshdesk-API URL: /groups

Update Freshdesk-API URL: /groups

Delete Freshdesk-API URL: /groups

Veldselectiemethode: NotRequired

Tabelkolommen

De kolommen van de tabel groups worden hieronder weergegeven. Elke kolom heeft een SQL-gegevenstype.

Naam

Datatype

Label

Verplicht

Documentatie

agent_list

string

Agent List

☐

The CSV of agent user IDs.

assign_time

datetime

Assign Time

☐

The time after which an escalation email will be sent if a ticket remains unassigned.

auto_ticket_assign

boolean

Automatically Assign Ticket

☐

 

business_hour_id

int64

Business Hour ID

☐

 

created_at

datetime

Created at

☐

Date/time at which the record was created.

description

string

Description

☐

Description of the group.

escalate_to

int64

Escalate to

☐

ID of the user to whom the escalation email is sent of a ticket unassigned.

id

int64

ID

☐

Unique ID of the group.

name

string

Name

☐

Name of the group.

ticket_assign_type

int64

Ticket Assign Type

☐

Automatic ticket assignment type.

unassigned_for

string

Unassigned for

☐

 

updated_at

datetime

Updated at

☐

Date/time at which the record was last updated.

 

10-12-2022 17:06 Versie 22.0.461-PROD+3719

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