Navigation: Catalog: Freshdesk > Schemas > Schema: Freshdesk > Tables

groups: Freshdesk Groups

Catalog: Freshdesk

Schema: Freshdesk

Primary Keys: id

Label: Groups

This is a read-only table. The Freshdesk API may not support changing the data or the Invantive UniversalSQL driver for Freshdesk does not cover it. In the latter case, please use the table NativePlatformScalarRequests to upload data to the Freshdesk API.

Table Columns

The columns of the table groups are shown below. Each column has an SQL data type.

Name	Data Type	Label	Required	Documentation
agent_list	varchar2	Agent List	☐	The CSV of agent user IDs.
assign_time	datetime	Assign Time	☐	The time after which an escalation email will be sent if a ticket remains unassigned.
auto_ticket_assign	char	Automatically Assign Ticket	☐
business_hour_id	int64	Business Hour ID	☐
created_at	datetime	Created at	☐	Date/time at which the record was created.
description	varchar2	Description	☐	Description of the group.
escalate_to	int64	Escalate to	☐	ID of the user to whom the escalation email is sent of a ticket unassigned.
group_type	varchar2		☐
id	int64	ID	☐	Unique ID of the group.
name	varchar2	Name	☐	Name of the group.
ticket_assign_type	int64	Ticket Assign Type	☐	Automatic ticket assignment type.
unassigned_for	varchar2	Unassigned for	☐
updated_at	datetime	Updated at	☐	Date/time at which the record was last updated.

Important Safety and Usage Information

Intended Use and Limitations: This software, developed by Invantive, is designed to support a variety of business and information technology data processing functions, such as accounting, financial reporting an sales reporting. It is important to note that this software is not designed, tested, or approved for use in environments where malfunction or failure could lead to life-threatening situations or severe physical or environmental damage. This includes, but is not limited to:

Nuclear facilities: The software should not be used for operations or functions related to the control, maintenance, or operation of nuclear facilities.
Defense and Military Applications: This software is not suitable for use in defense-related applications, including but not limited to weaponry control, military strategy planning, or any other aspects of national defense.
Aviation: The software is not intended for use in the operation, navigation, or communication systems of any aircraft or air traffic control environments.
Healthcare and Medicine Production: This software should not be utilized for medical device operation, patient data analysis for critical health decisions, pharmaceutical production, or medical research where its failure or malfunction could impact patient health.
Chemical and Hazardous Material Handling: This software is not intended for the management, control, or operational aspects of chemical plants or hazardous material handling facilities. Any malfunction in software used in these settings could result in dangerous chemical spills, explosions, or environmental disasters.
Transportation and Traffic Control Systems: The software should not be used for the control, operation, or management of transportation systems, including railway signal controls, subway systems, or traffic light management. Malfunctions in such critical systems could lead to severe accidents and endanger public safety.
Energy Grid and Utility Control Systems: This software is not designed for the control or operation of energy grid systems, including electrical substations, renewable energy control systems, or water utility control systems. The failure of software in these areas could lead to significant power outages, water supply disruptions, or other public utility failures, potentially endangering communities and causing extensive damage.
Other High-Risk Environments: Any other critical infrastructure and environments where a failure of the software could result in significant harm to individuals or the environment.

User Responsibility: Users must ensure that they understand the intended use of the software and refrain from deploying it in any setting that falls outside of its designed purpose. It is the responsibility of the user to assess the suitability of the software for their intended application, especially in any scenarios that might pose a risk to life, health, or the environment.

Disclaimer of Liability: Invantive disclaims any responsibility for damage, injury, or legal consequences resulting from the use or misuse of this software in prohibited or unintended applications.

Please enable JavaScript to view this site.

Freshdesk API Data Model

groups: Freshdesk Groups

Table Columns

Important Safety and Usage Information